Welcome to The Coral Room. Your privacy matters to us. We are committed to handling personal information responsibly and being transparent about how information is collected, used, stored, and shared when you interact with our website and digital services.
This Privacy Policy explains how The Coral Room ("we," "us," or "our") processes personal information through our website, https://thecoralroom.co/, and in connection with our business activities.
By using our website, you acknowledge the privacy practices described in this policy. Where consent is legally required, we will request it separately.
1. Who We Are
The Coral Room is a creative and digital agency offering branding, digital design, website development, search engine optimisation (SEO), performance marketing, paid advertising, and related digital services.
Our website provides information about our services, projects, expertise, and opportunities to collaborate with our team.
Business Location: 40-Broadway Commercial, Park View, Lahore, Pakistan
2. Information We Collect
We may collect personal information in several ways, depending on how you interact with our website and services.
2.1 Information You Provide Voluntarily
When you contact us, book a discovery call, request a proposal, or communicate with our team, we may collect:
Full name
Email address
Phone number
Company or business name
Website URL
Project requirements and service interests
Budget or project-related information
Messages, inquiries, and other information you choose to provide
We use this information to respond to your inquiries, evaluate potential projects, provide requested services, and maintain professional communications.
2.2 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
Internet Protocol (IP) address
Browser type and version
Device type and operating system
Pages visited and navigation activity
Referral sources
Approximate geographic location derived from technical information
Website interaction and performance data
Cookie identifiers and related tracking information
This information may be processed through website infrastructure, analytics services, or other technologies enabled on our website.
2.3 Business and Client Information
When working with clients, we may process business contact details, project documents, marketing information, communications, and other data necessary to deliver agreed services.
Where we process personal information on behalf of a client, our responsibilities may also be governed by the applicable service agreement or data processing agreement.
3. How We Use Your Information
We may use personal information for the following purposes:
Responding to inquiries, questions, and requests
Scheduling meetings and discovery calls
Preparing proposals and delivering digital services
Managing client relationships and project communications
Improving website functionality, usability, and performance
Understanding visitor interactions and traffic sources
Measuring the effectiveness of marketing activities
Protecting our website against security threats, fraud, and misuse
Maintaining business records and fulfilling legal obligations
Sending marketing communications where permitted by applicable law
We process information only for appropriate business purposes and on a legally permitted basis.
4. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar technologies to support essential website functions, measure performance, and understand how visitors interact with our content.
These technologies may include:
Essential Cookies: Support core website functionality, security, and technical operations.
Analytics Cookies: Help us understand website traffic, user interactions, and performance trends.
Marketing and Advertising Cookies: May be used to measure advertising campaigns, understand conversions, and support advertising activities.
Preference Cookies: Where enabled, may remember visitor choices and website preferences.
You can manage or disable cookies through your browser settings. Where required by applicable law, we will obtain your consent before using non-essential cookies or similar technologies.
Disabling certain cookies may affect website functionality.
5. Google Analytics and Google Advertising Services
Our website may use Google technologies, including Google Tag Manager, Google Analytics, and Google Ads, depending on our active website configuration.
These technologies can help us understand website performance, measure conversions, and evaluate marketing campaigns.
Depending on which features are enabled, Google may process information such as page views, device and browser information, cookie identifiers, IP-related information, and website interactions.
Google's processing of information is described in its own privacy documentation.
Where legally required, we obtain appropriate consent before activating relevant advertising or analytics technologies.
6. Meta Pixel and Social Media Advertising
Our website may use Meta technologies, including the Meta Pixel, to understand how visitors interact with our website and to measure the performance of advertising campaigns across Facebook and Instagram.
Depending on the technologies enabled, information processed may include page visits, website interactions, browser and device identifiers, and conversion events.
Meta may process this information according to its own privacy practices and applicable agreements.
Where required, we obtain consent before using these technologies for non-essential tracking or personalised advertising.
7. Third-Party Services and External Websites
We may use trusted third-party service providers to operate our website and deliver our services.
These providers may support website hosting, analytics, scheduling, customer relationship management, email communications, advertising, cybersecurity, or other business functions.
Service providers may process information only as necessary to perform their functions, subject to applicable agreements and legal requirements.
Our website may also contain links to external websites, platforms, or services.
We are not responsible for the privacy practices or content of independently operated third-party websites. We encourage visitors to review their privacy policies before providing personal information.
8. How We Share Personal Information
We may disclose personal information in limited circumstances, including:
To service providers supporting our website and business operations
To professional advisers where necessary
To business partners or contractors involved in delivering requested services
To regulators or authorities where required by applicable law
To protect our legal rights, property, users, or website security
In connection with a legitimate business restructuring or transfer, subject to applicable safeguards
We do not share personal information for purposes that are incompatible with the disclosures and choices described in this Privacy Policy.
Any use of personal information for third-party advertising or related commercial purposes will be subject to applicable disclosure, consent, and privacy requirements.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.
Retention periods may depend on:
The nature of the information collected
The purpose for which it was provided
The duration of an active client relationship
Contractual and recordkeeping obligations
Applicable legal requirements
Legitimate security and dispute-resolution needs
When information is no longer required, we will delete, anonymise, or securely retain it where continued storage is legally necessary.
10. Information Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, and misuse.
These measures may include secure website connections, access controls, authorised service providers, and appropriate internal procedures.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We continually aim to maintain appropriate safeguards relative to the information we process.
11. International Data Transfers
Depending on the service providers and technologies we use, personal information may be processed or stored in countries outside your country of residence.
Where applicable, we take steps to ensure international data transfers are conducted in accordance with relevant privacy laws and appropriate safeguards.
12. Your Privacy Rights
Depending on your location and applicable data protection laws, you may have the right to:
Request access to personal information held about you
Ask us to correct inaccurate or incomplete information
Request deletion of eligible personal information
Object to or restrict certain processing activities
Withdraw consent where processing relies on consent
Request a portable copy of eligible personal information
Opt out of certain marketing communications
Lodge a complaint with an appropriate data protection authority
These rights may be subject to legal conditions and exceptions.
To submit a privacy-related request, please contact us using the information provided in the Contact Us section.
We may need to verify your identity before responding to certain requests.
13. Marketing Communications
If you subscribe to our updates, request information, or otherwise agree to receive marketing communications, we may contact you about our services, insights, projects, or relevant business updates.
You can opt out of marketing emails at any time by following an unsubscribe link, where provided, or contacting us directly.
Opting out of marketing communications does not prevent us from sending necessary service-related or transactional messages.
14. Children's Privacy
Our website and professional services are intended primarily for businesses and adults.
We do not knowingly solicit personal information directly from children in circumstances where parental consent is required by applicable law.
If you believe a child has provided personal information to us without appropriate authorisation, please contact us so we can review the situation and take appropriate action.
15. Third-Party Links and Social Media Platforms
Our website may link to platforms such as LinkedIn, Facebook, Instagram, and other external services.
When you visit these platforms, their respective privacy policies and terms govern the information they collect and process.
We encourage users to review the privacy settings of any third-party platform they use.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, data processing practices, technologies, or applicable legal requirements.
When updates are made, we will revise the Last Updated date displayed at the top of this page.
If significant changes require additional notice or consent under applicable law, we will take the necessary steps.
We encourage visitors to review this page periodically.
17. Contact Us
If you have questions about this Privacy Policy, how we handle personal information, or wish to exercise applicable privacy rights, please contact us.
